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RETURN AND REFUND POLICY

RETURN POLICY, EXCHANGE OR REFUND: EPHYGIE RANGE

In accordance with article L221-18 of the Consumer Code, the Customer has a period of 14 (fourteen) days to return any item not suitable for him without having to mention a reason, being specified that the costs of return are the responsibility of the Customer. In view of the specifics of the Products marketed, they must be returned in their original packaging without it being unsealed and opened, accompanied by the purchase invoice or the delivery note accompanying the order. No return will be accepted if the returned Products have been visibly used or their packaging opened by the Customer, such use or opening of the packaging seal rendering the Products unfit for sale.

The right of withdrawal can be exercised online, thanks to the contact form available on the Site. The refund of masks shall be made within a reasonable period not exceeding 14 (fourteen) days from receipt of the return, provided that the packaging conditions set out in this article are met. The costs of return remain the responsibility of the Customer.

Notwithstanding the mandatory legal guarantees to which the Seller is bound and in accordance with article L121-21-8 of the Consumer Code, the Seller cannot accept returns for sanitary and hygienic reasons, having regard to the characteristics of the Products sold and their destination, as long as the packaging of the Product (s) has been unsealed.

“SATISFIED OR MONEY BACK” GUARANTEE:

The Customer has a period of 30 (thirty) days to return any item in request for exchange or refund. The costs of return are the responsibility of the Customer. Given the specifics of the Products marketed, they must be returned in their original packaging without it being unsealed and opened, accompanied by the purchase invoice or the delivery note accompanying the order with an annotation stating the reason for the request. No return will be accepted if the returned Products have been visibly used or their packaging opened as a result of the Customer, such use or opening renders the Products unfit for sale.

Return address:
KEPLING C/O ROUTING SERVICE
MILLAU VIADUCT ACTIVITY PARK
BOULEVARD DE ROULLENS
12100 MILLAU


RETURN POLICY, EXCHANGE OR REFUND: OTHER RANGES (Phyto, Activa, accessories,…)

In accordance with article L221-18 of the Consumer Code, the Customer has a period of 14 (fourteen) days to return any item not suitable for him without having to mention a reason, being specified that the costs of return are the responsibility of the Customer. In view of the specifics of the Products marketed, they must be returned in their original packaging without it being unsealed and opened, accompanied by the purchase invoice or the delivery note accompanying the order. No return will be accepted if the returned Products have been visibly used or their packaging opened by the Customer, such use or opening of the packaging seal rendering the Products unfit for sale.

The right of withdrawal can be exercised online, thanks to the contact form available on the Site. The refund of masks shall be made within a reasonable period not exceeding 14 (fourteen) days from receipt of the return, provided that the packaging conditions set out in this article are met. The costs of return remain the responsibility of the Customer.

Notwithstanding the mandatory legal guarantees to which the Seller is bound and in accordance with article L121-21-8 of the Consumer Code, the Seller cannot accept returns for sanitary and hygienic reasons, having regard to the characteristics of the Products sold and their destination, as long as the packaging of the Product (s) has been unsealed.

“SATISFIED OR MONEY BACK” GUARANTEE:

The Customer benefits from a “satisfied or money-back” guarantee which allows him to obtain, within 90 days of the purchase of the Product, his refund or exchange if he has not been satisfied with the result.

Products to be returned to the following address:
KEPLING C/O ROUTING SERVICE
MILLAU VIADUCT ACTIVITY PARK
BOULEVARD DE ROULLENS
12100 MILLAU

Exchange: To benefit from the exchange, the Customer must return the new Products in their original packaging, accompanied by all possible accessories, gifts, instructions of employment and documentation and the purchase invoice.

Refund: To benefit from the refund, the Customer must return the Products, whether they have been started or not, accompanied by all possible accessories, gifts, instructions of employment and documentation and the purchase invoice.
The Customer shall ensure to use a method of shipping the Products that preserves the traceability of the Products and their actual delivery to the Seller. Indeed, only the Products received by the Seller may give rise to the implementation of this warranty.
Upon receipt of the Products, the Seller will refund only the Products excluding shipping costs.
Warranty is limited to one Order per year.

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